FAQS
Frequently Asked Questions
1. How do I enroll in a course?
Enrolling in a course is quick and straightforward. Simply create an account on the QESH Standards Academy platform, browse our course catalogue, select your preferred course, and complete the online registration and payment process. Once your enrollment is confirmed, you’ll receive immediate or scheduled access to your learning materials, depending on the course type.
2. What types of courses are available?
QESH Standards Academy offers a wide range of professional development and certification courses designed for individuals and organizations across various industries. Our training categories include:
Occupational Health & Safety (OHS)
Quality Management Systems (ISO 9001)
Environmental Management Systems (ISO 14001)
Occupational Health & Safety Management Systems (ISO 45001)
Information Security Management Systems (ISO 27001)
Internal Auditor and Lead Auditor Courses
Risk Assessment and Hazard Identification
First Aid & CPR
Fire Safety and Emergency Response
Food Safety Management
Quality Assurance/Quality Control (QA/QC)
Project Management
Business Improvement and Compliance Training
Our courses are suitable for beginners, professionals seeking career advancement, and organizations looking to upskill their workforce.
3. Are the courses accredited?
Many of our courses are developed in line with internationally recognized standards and industry best practices. Where applicable, courses are delivered in partnership with recognized certification and professional bodies. Accreditation or certification details are clearly stated on each course page, allowing learners to understand the recognition associated with their chosen program before enrolling.
4. How much time do I need to dedicate to a course?
The time commitment varies depending on the course. Short awareness courses may take only a few hours to complete, while professional certification and auditor courses may require several days or weeks of study.
Because many of our online courses are self-paced, you can learn at your convenience and progress according to your own schedule. Each course page provides an estimated duration to help you plan your learning.
5. Is there any instructor support?
Yes. Depending on the course you enroll in, you may have access to experienced instructors and subject matter experts who can provide guidance, answer technical questions, and support your learning throughout the programme.
Instructor-led courses also include live sessions, discussions, and opportunities to interact directly with trainers.
6. Can I access course materials offline?
Most course materials are accessed through the QESH Standards Academy online learning platform. Depending on the course, downloadable resources such as presentation slides, manuals, templates, or reference documents may be available for offline study. However, videos, assessments, and certain interactive learning activities generally require an internet connection.
7. What happens if I need to drop or withdraw from a course?
If you need to withdraw from a course, we recommend contacting our support team as soon as possible. Withdrawal, refund, and rescheduling options are subject to the academy’s enrollment and cancellation policy and may vary depending on the course type and stage of completion.
Our team will guide you through the available options and help you determine the most suitable solution.
8. Are there any additional costs besides the course fees?
In most cases, the course fee covers access to the learning materials, assessments, and the certificate of completion where applicable. However, some specialized programmes may involve additional costs for internationally recognized certification examinations, printed learning materials, courier services, or optional training resources.
Any additional fees are clearly communicated on the respective course information page before registration.
9. What happens after I complete a course?
Upon successfully completing your course and meeting all assessment requirements, you will receive a Certificate of Attendance and the relevant professional certification, depending on the programme.
Beyond certification, you’ll gain practical knowledge and industry-relevant skills in the Alumni Hub that can help you:
Advance your professional career
Improve workplace performance
Meet industry and regulatory requirements
Enhance your qualifications for new job opportunities
Earn Continuing Professional Development (CPD) where applicable
Progress to more advanced QESH Standards Academy courses and certifications
Your learning journey doesn’t end with one course—we encourage graduates to continue developing their expertise through our expanding portfolio of professional training programmes.
1. What payment methods do you accept?
We accept a variety of secure payment methods to make enrollment convenient for our learners. Available payment options may include debit and credit cards, bank transfers, and other approved online payment gateways. The available payment methods will be displayed during the checkout process.
2. Is my payment information secure?
Yes. QESH Standards Academy is committed to protecting your personal and financial information. All online payments are processed through secure, encrypted payment gateways that comply with industry security standards to ensure your transactions remain safe and confidential.
3. Can I pay in installments?
Installment payment options may be available for selected professional certification programmes or corporate training packages. Eligibility and payment schedules vary depending on the course. Please contact our admissions or support team to discuss available installment plans.
4. Will I receive a payment confirmation or receipt?
Yes. Once your payment has been successfully processed, you will receive a payment confirmation via email. A receipt or invoice will also be available for your records and may be downloaded from your learner account where applicable.
5. What should I do if my payment fails?
If your payment is unsuccessful, first verify that your payment details are correct and that sufficient funds are available. If the issue persists, try an alternative payment method or contact your bank. You may also reach out to our support team for assistance in completing your enrollment.
6. Can my employer or organization pay for my course?
Yes. Many learners are sponsored by their employers or organizations. We can facilitate corporate payments and issue invoices where required. Please contact our admissions or corporate training team to arrange organization-sponsored enrollment.
7. Are course fees refundable?
Refund requests are handled in accordance with QESH Standards Academy’s Refund and Cancellation Policy. Eligibility for a refund depends on factors such as the course type, payment date, and whether the course has already commenced or been accessed. We encourage learners to review the policy before making payment.
8. Are there any hidden charges?
No. We believe in transparent pricing. The course fee displayed during registration covers the services outlined on the course page. If any optional costs apply—such as external certification examinations, printed materials, or courier delivery—they will be clearly communicated before payment.
9. Can I transfer my payment to another course or learner?
Depending on the circumstances and the academy’s enrollment policy, it may be possible to transfer your enrollment to another course or defer your registration to a future session. Requests are reviewed on a case-by-case basis and should be submitted to our support team before the course begins.
10. Who should I contact if I have a payment-related issue?
If you have any questions regarding payments, invoices, receipts, refunds, or billing, our Admissions and Support Team is available to assist you. Simply contact us through the support channels provided on the academy website, and we will respond as promptly as possible to resolve your inquiry.
1. How can I contact QESH Standards Academy for support?
Our support team is available to assist you with any questions related to course enrollment, payments, technical issues, certifications, or your learning experience. You can contact us through the support channels listed on the QESH Standards Academy website, including email, phone, or the online contact form.
2. What are your support hours?
Our support team operates during normal business hours and strives to respond to all enquiries as quickly as possible. Response times may vary depending on the nature of your request and the volume of enquiries received.
3. I forgot my password. How do I reset it?
If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset your password. A password reset link will be sent to your registered email address. If you do not receive the email, please check your spam or junk folder before contacting support.
4. I can't access my course. What should I do?
First, ensure that you are logged into the correct account and that your course enrollment has been confirmed. Check your internet connection and refresh your browser. If you still cannot access your course, contact our support team with your registered email address and course details so we can investigate and resolve the issue promptly.
5. What should I do if I experience technical problems during a course?
If you encounter technical issues such as videos not playing, assessment errors, or login problems, try refreshing your browser, clearing your cache, or using a different browser or device. If the issue persists, please contact our technical support team with details of the problem, including screenshots if possible.
6. How long does it take to receive a response from the support team?
We aim to acknowledge and respond to support requests as quickly as possible. Most enquiries are addressed within one to two business days, although more complex issues may require additional time. Our team will keep you informed throughout the resolution process.
7. Can I get academic guidance during my course?
Yes. Depending on your course, you may have access to instructors or subject matter experts who can provide clarification on course content, answer technical questions, and offer guidance to help you successfully complete your training.
8. How do I update my personal information?
You can update your profile information by logging into your learner account and accessing your account settings. If you need to change important details such as your registered email address or the name that will appear on your certificate, please contact our support team for assistance.
9. What should I do if I haven't received my certificate?
If you have successfully completed all course requirements but have not received your certificate, first confirm that all assessments have been completed and your course status shows as complete. If your certificate is still unavailable, contact our support team, and we will investigate the issue and assist you promptly.
10. Where can I find additional learning resources or answers to common questions?
In addition to our support team, learners can access helpful information through the QESH Standards Academy platform Alumni Hub, including course announcements, downloadable learning resources, user guides, and our Frequently Asked Questions (FAQ) section. These resources are designed to help you get the most out of your learning experience while providing quick answers to common questions.
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