QESH Standards Academy: Policies & Legal Terms

Last Updated: March 6, 2026

Website: academy.qeshstandards.com

Operating Entity: QESH Standards Limited (“QESH”, “we”, “our”, or “us”)

PART I: PRIVACY POLICY

1. Introduction

Qesh Standards Academy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website academy.qeshstandards.com and use our learning management services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account

• Enroll in courses

• Make payments

• Contact us for support

• Subscribe to newsletters

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Payment information (processed securely through Flutterwave)

• Company/organization name

• Professional credentials

2.2 Automatically Collected Information

When you access our platform, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referring website

• Course progress and completion data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session

• Remember your preferences

• Analyze platform usage

• Improve user experience

You can control cookies through your browser settings.

3. How We Use Your Information

We use your information to:

• Process course enrollments and payments

• Deliver training materials and certificates

• Communicate course updates and announcements

• Provide customer support

• Improve our services and content

• Send promotional emails (with your consent)

• Comply with legal obligations

• Prevent fraud and ensure platform security

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you register and agree to our terms.

• Contract Performance: To deliver courses you have enrolled in.

• Legal Obligation: To comply with Nigerian tax and business laws.

• Legitimate Interest: To improve our services and prevent fraud.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data under the following circumstances:

• 5.1 Service Providers:

  • Flutterwave (payment processing)

  • Email service providers (course communications)

  • Cloud hosting providers (data storage)

• 5.2 Legal Requirements: When required by Nigerian law enforcement agencies, court orders, or regulatory bodies (e.g., NDPC, CAC).

• 5.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity.

6. Data Security

We implement industry-standard security measures, including:

• SSL/TLS encryption for data transmission

• Secure payment processing via Flutterwave

• Regular security audits

• Access controls and authentication

• Encrypted data storage

Note: No internet transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information according to the following schedules:

• Active accounts: Duration of enrollment + 7 years (for compliance)

• Certificates and records: Indefinitely (for ongoing verification purposes)

• Marketing data: Retained until you unsubscribe

• Payment records: 10 years (Nigerian tax law requirement)

8. Your Rights Under the NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete information.

• Erasure: Request deletion of your data (subject to statutory retention obligations).

• Objection: Opt out of marketing communications.

• Data Portability: Receive your data in a structured, machine-readable format.

• Withdrawal of Consent: Revoke previously granted consent at any time.

To exercise any of these rights, contact us at: info@qeshstandards.com

9. International Data Transfers

Your data is primarily stored in Nigeria. If data is transferred internationally, we ensure adequate protection through standard contractual clauses and partnerships with service providers maintaining NDPR-equivalent protections.

10. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third parties.

12. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform constitutes acceptance of any updates.

PART II: TRAINING REFUND POLICY

1. Purpose & Objectives

1.1 QESH Standards Limited provides Quality, Health, Safety, and Environmental (QHSE) training courses. These encompass courses delivered as an authorized training-body partner for NEBOSH, IOSH, and other accrediting bodies, courses delivered as an approved CQI/IRCA training provider, and internally developed QESH training courses.

1.2 Certain courses are accredited by, or involve examinations/certifications administered by, third-party bodies. Other courses conclude with a Certificate of Completion issued directly by QESH.

1.3 This Policy sets out the terms under which QESH provides refunds for training fees, as well as the procedure for submitting and processing refund requests.

1.4 QESH administers this Policy to ensure fair and consistent treatment of all Clients and Learners in alignment with statutory consumer rights under Nigerian law, including the Federal Competition and Consumer Protection Act 2018 (FCCPA).

2. Scope

2.1 Covered Offerings

This Policy applies to fees paid to QESH for:

• Training courses accredited by, or involving examinations or certification administered by, third-party organizations (including NEBOSH, IOSH, and CQI/IRCA).

• QESH in-house training courses that conclude with a Certificate of Completion issued directly by QESH.

2.2 Third-Party Exclusions

For third-party accredited or examined courses, the relevant third party’s refund terms govern any fees payable directly to that entity (e.g., examination registration, application, certification, and regrade fees).

2.3 Administrative & Tuition Scope

This Policy governs QESH’s own training and administration fees. Third-party fees are generally non-refundable once remitted to the partner body. QESH communicates applicable third-party refund restrictions in writing at the time of booking.

2.4 Internal Certifications

For QESH-certified courses, this Policy governs the full course fee paid directly to QESH.

2.5 Walk-in Bookings

This Policy does not apply to on-the-day registrations or walk-in bookings; these bookings are strictly non-refundable.

3. Legal and Regulatory Framework (FCCPA 2018)

QESH administers this Policy in compliance with Part XV of the Federal Competition and Consumer Protection Act 2018:

• Section 120(1): A consumer may cancel an advance booking, reservation, or order for goods or services, subject to a reasonable cancellation charge.

• Section 120(3): No cancellation charge applies where cancellation results from the death or hospitalization of the consumer.

• Section 121(3): A consumer is entitled to receive services that correspond with the description agreed upon at booking.

• Section 122: A consumer may be entitled to a full refund where a service is defective, unsafe, or fails to conform to agreed terms.

• Section 130: A consumer may be entitled to a remedy or refund where a service is not provided to a reasonably expected standard.

• Section 131: A consumer is entitled to services fit for the intended purpose.

Nothing in this Policy limits the right of a Client or Learner to seek redress before the FCCPC or a court of competent jurisdiction.

4. Client-Initiated Cancellations

4.1 Refund Calculation Schedule

Refund calculations are determined by the date QESH receives written cancellation notice relative to the scheduled course start date:

*International refund rates account for upfront commitments to travel, logistics, venues, and physical material delivery. Retained amounts are reasonable administrative and logistical recovery fees, not punitive charges.

4.2 No-Shows

Learners who register but fail to attend without prior cancellation notice are ineligible for a refund.

4.3 Sitting Transfers

At its discretion, QESH may permit a no-show registration to transfer to another scheduled sitting of the same course, subject to an administrative fee of 5%.

4.4 Examination Transfer Restrictions

NEBOSH and IOSH exam registrations cannot be transferred once officially submitted to the respective accrediting bodies.

5. QESH-Initiated Cancellation or Postponement

• 5.1 Notice Period: If QESH cancels or postpones a course, affected Clients will receive written notice at least five (5) Business Days prior to the scheduled start date, except in cases of Force Majeure.

• 5.2 Client Options: Clients may choose between:

  1. A full refund of all tuition and administrative fees paid directly to QESH for the affected session; or

  2. A complimentary transfer to the next available sitting of the same course.

• 5.3 Third-Party Fees: For third-party delivered or certified courses (e.g., NEBOSH, IOSH, CQI/IRCA), QESH will liaise directly with the awarding body regarding any remitted external fee portions.

6. Exemptions from Cancellation Fees

• 6.1 Medical & Bereavement Relief: In accordance with FCCPA Section 120(3), no cancellation charge will apply when cancellation results from the death or hospitalization of the Learner or an immediate family member.

• 6.2 Supporting Evidence: Valid official documentation (e.g., medical report, hospital admission record, or death certificate) must accompany the refund request.

• 6.3 Exceptional Hardship: QESH Management evaluates other extenuating circumstances (e.g., extended bereavement, compulsory jury service) on a case-by-case basis upon receipt of verifiable proof.

7. Third-Party Examination and Certification Terms

• 7.1 External Fees: Examination, registration, assessment, and regrading fees remitted to external partners (NEBOSH, IOSH, CQI/IRCA) are governed strictly by the respective institution’s refund policies.

• 7.2 CQI/IRCA: All CQI/IRCA application, assessment, and certification fees are strictly non-refundable regardless of outcome.

• 7.3 NEBOSH: NEBOSH examination refund requests are subject to the guidelines set out in NEBOSH Policy FIN034.

8. Refund Application Procedure

• 8.1 Submission: All refund requests must be submitted via email to info@qeshstandards.com.

• 8.2 Required Information: Every request must include:

  • Full name of Client / Learner

  • Invoice number or booking reference

  • Course name and scheduled start date

  • Reason for cancellation

  • Relevant supporting documentation (where applicable)

• 8.3 Deadlines: Requests must be filed prior to the scheduled course start date (unless covered by medical or bereavement exemptions under FCCPA Section 120(3)).

• 8.4 Incomplete Requests: Requests lacking necessary documentation will be returned for completion within a reasonable grace period.

9. Processing Timelines & Disbursement

• 9.1 Acknowledgment: QESH acknowledges receipt of refund applications within five (5) Business Days.

• 9.2 Assessment: QESH reviews the claim under this Policy and communicates an official written outcome.

• 9.3 Disbursement: Approved refunds are processed within fifteen (15) Business Days following approval.

• 9.4 Payment Channel: Refunds are issued via the original payment method used at the time of enrollment.

10. Related Governing Documentation

This Policy is integrated with and functions alongside:

• QESH Training Course Terms and Conditions

• NEBOSH Policy FIN034 (Refunds, version 12)

• CQI/IRCA Certification Terms and Conditions

• Federal Competition and Consumer Protection Act 2018 (FCCPA)

PART III: CONTACT & CORPORATE INFORMATION

For privacy inquiries, refund applications, or general support:

• Entity: QESH Standards Limited / Qesh Standards Academy

• Email: info@qeshstandards.com

• Phone: +234 809 595 3739 / +234 809 595 3752

• Physical Address: Suite 18, Rosyl Plaza, Trans Woji Rd, beside Koral Event Center, Woji, Port Harcourt 500102, Rivers State, Nigeria